ned. It is easier for your customers to make inquiries, express interest, and ask for assistance when they hear the deference in your voice. You have created a safe environment for open exchange where they feel valued. You can experience joy, energy, and vitality from that same exchange. The positive feeling from having helped someone and enriching their experience is both powerful and empowering.

Joy is a powerful emotion and it is infectious. The positive feelings you get from appreciative clients can embody you with the energy you need to make that next phone call.

Every time the phone rings, every time you hear that tentative “hello,” every time a customer walks through the door is your opportunity to make a human connection. The words that you say and the way that you say them create an opportunity for joy. The connection that comes from two people speaking and listening to each other can be a joy or a labor. The difference is in the vocal picture you present. You can look at every contact as an opportunity or a trial but when you focus on the energy and excitement you stand to gain from each exchange, these contacts turn into your opportunity for joy.

Joy can make hours fly by, laughter ring, and smiles abound. Does this sound like a dream? You can make this dream a reality simply by approaching every connection with optimism and hopefulness. Draw your vocal image of joyful connection with your tone and tenor. Avoid prejudging or making assumptions because they can create a totally unnecessary atmosphere of tension. Customers can hear this tension in your voice. It actually causes discomfort as the jaw and muscles tighten. Be aware of this discomfort—it is your warning sign that you are about to communicate a negative vocal image. Let your words and delivery be a gift of respect to your connection. They must convey the genuine respect you have for them and the esteem in which you hold them.

When you answer that phone, make that call, or greet that customer give joy a chance. Let the strength and vitality of the human connection mature into enjoyment. Feel the comfort of smooth muscles and a relaxed jaw, the ease of speaking, the warmth you get from the sound of another human’s voice. These are signs that your verbal portrait is in alignment. You are fertile ground for joy.

Words and the way they are spoken can build or destroy. Make your tone, inflections, timbre sounds of value and character. Customers come to you with a purpose and intentions and your response should strive to exceed their expectations. You can exceed those expectations and experience joy in their satisfaction by being a messenger of direction, help, and human warmth. The joy in your voice is your contribution and gift to the human connection. When you speak with authority and respect and listen with compassion and kindness a vital line of communication is opened. It is easier for your customers to make inquiries, express interest, and ask for assistance when they hear the deference in your voice. You have created a safe environment for open exchange where they feel valued. You can experience joy, energy, and vitality from that same exchange. The positive feeling from having helped someone and enriching their experience is both powerful and empowering.

Joy is a powerful emotion and it is infectious. The positive feelings you get from appreciative clients can embody you with the energy you need to make that next phone call. S

ortunity for joy.

Joy can make hours fly by, laughter ring, and smiles abound. Does this sound like a dream? You can make this dream a reality simply by approaching every connection with optimism and hopefulness. Draw your vocal image of joyful connection with your tone and tenor. Avoid prejudging or making assumptions because they can create a totally unnecessary atmosphere of tension. Customers can hear this tension in your voice. It actually causes discomfort as the jaw and muscles tighten. Be aware of this discomfort—it is your warning sign that you are about to communicate a negative vocal image. Let your words and delivery be a gift of respect to your connection. They must convey the genuine respect you have for them and the esteem in which you hold them.

When you answer that phone, make that call, or greet that customer give joy a chance. Let the strength and vitality of the human connection mature into enjoyment. Feel the comfort of smooth muscles and a relaxed jaw, the ease of speaking, the warmth you get from the sound of another human’s voice. These are signs that your verbal portrait is in alignment. You are fertile ground for joy.

Words and the way they are spoken can build or destroy. Make your tone, inflections, timbre sounds of value and character. Customers come to you with a purpose and intentions and your response should strive to exceed their expectations. You can exceed those expectations and experience joy in their satisfaction by being a messenger of direction, help, and human warmth. The joy in your voice is your contribution and gift to the human connection. When you speak with authority and respect and listen with compassion and kindness a vital line of communication is opened. It is easier for your customers to make inquiries, express interest, and ask for assistance when they hear the deference in your voice. You have created a safe environment for open exchange where they feel valued. You can experience joy, energy, and vitality from that same exchange. The positive feeling from having helped someone and enriching their experience is both powerful and empowering.

Joy is a powerful emotion and it is infectious. The positive feelings you get from appreciative clients can embody you with the energy you need to make that next phone call.

mmunicate a negative vocal image. Let your words and delivery be a gift of respect to your connection. They must convey the genuine respect you have for them and the esteem in which you hold them.

When you answer that phone, make that call, or greet that customer give joy a chance. Let the strength and vitality of the human connection mature into enjoyment. Feel the comfort of smooth muscles and a relaxed jaw, the ease of speaking, the warmth you get from the sound of another human’s voice. These are signs that your verbal portrait is in alignment. You are fertile ground for joy.

Words and the way they are spoken can build or destroy. Make your tone, inflections, timbre sounds of value and character. Customers come to you with a purpose and intentions and your response should strive to exceed their expectations. You can exceed those expectations and experience joy in their satisfaction by being a messenger of direction, help, and human warmth. The joy in your voice is your contribution and gift to the human connection. When you speak with authority and respect and listen with compassion and kindness a vital line of communication is opened. It is easier for your customers to make inquiries, express interest, and ask for assistance when they hear the deference in your voice. You have created a safe environment for open exchange where they feel valued. You can experience joy, energy, and vitality from that same exchange. The positive feeling from having helped someone and enriching their experience is both powerful and empowering.

Joy is a powerful emotion and it is infectious. The positive feelings you get from appreciative clients can embody you with the energy you need to make that next phone call.

nd for joy.

Words and the way they are spoken can build or destroy. Make your tone, inflections, timbre sounds of value and character. Customers come to you with a purpose and intentions and your response should strive to exceed their expectations. You can exceed those expectations and experience joy in their satisfaction by being a messenger of direction, help, and human warmth. The joy in your voice is your contribution and gift to the human connection. When you speak with authority and respect and listen with compassion and kindness a vital line of communication is opened. It is easier for your customers to make inquiries, express interest, and ask for assistance when they hear the deference in your voice. You have created a safe environment for open exchange where they feel valued. You can experience joy, energy, and vitality from that same exchange. The positive feeling from having helped someone and enriching their experience is both powerful and empowering.

Joy is a powerful emotion and it is infectious. The positive feelings you get from appreciative clients can embody you with the energy you need to make that next phone call.

ned. It is easier for your customers to make inquiries, express interest, and ask for assistance when they hear the deference in your voice. You have created a safe environment for open exchange where they feel valued. You can experience joy, energy, and vitality from that same exchange. The positive feeling from having helped someone and enriching their experience is both powerful and empowering.

Joy is a powerful emotion and it is infectious. The positive feelings you get from appreciative clients can embody you with the energy you need to make that next phone call. Success builds on success. Let your contacts hear the voice of a successful and vivacious professional who can, by simply using the proper vocal and breathing techniques, communicate with interest, clarity, authority, language, and listening.

This may sound too good to be true but the investment you make by painting an attractive and appealing vocal portrait can make your job a lot easier. When people respond to you with the same deference and respect that you show them a joyous and exciting exchange can happen. “What goes around comes around,” may be just a clich? but there is much truth in it. Respect given is often times respect received just as joy given is joy received. Give joy a chance the next time you great a customer and let your voice create your own unique vocal portrait of confidence and respect.