Tags |
|
|
Links |
|
|
I Advice - Customer Service Reps: Resist Kicking Your Customers Out The Door!
Many small business owners like us have a difficult time asking for business. It's not that we don't want the business, but wouldn't it be so nice if people just handed over their money for our product or service rather than our actually having to ask them for it?And this is
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I wou
Advertising is the flesh and blood in every business endeavor. This is indeed the most crucial part undertaken by businesses. This is because the success of your business relies on the kind of presentation you had provided. Advertising will serve as the eye opener for your business
As I was terminating this relationship by phone, and trying to gently slip away, and gracefully move on to the satellite-less part of my life, I felt a strong boot on my rear-side!
The CSR’s wouldn’t let me go without threatening and insulting me.
Let me set the scene.
Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.
Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!
Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the first CSR who took down all of the information, and then said I’d have to speak to a second rep.
Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I woul
Building a small business is hard work. In the initial period of most small businesses, one or two people are trying to do everything until the business grows enough to diversify functions and hire assistance. While you are trying to develop products and/or services, you are also t
Let me set the scene.
Fed up with over 100 channels and nothing good to watch, I figured what the heck, I’m going to just do the cave man thing: Grab raw signals from the air with a tiny antenna, and not pay a nickel for my programs.
Like ice fishing, there’s some difficulty in it, but the rewards are great, and the feeling of independence is remarkable!
Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the first CSR who took down all of the information, and then said I’d have to speak to a second rep.
Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I wou
Job loss can be extremely painful because we have to start over and create a new identity. Clients tell me their feelings are similar to what they experienced during a bitter divorce -- a special form of the midlife crisis.Losing a career or business can also be a source
Anyway, I planned to ditch the dish the day after the BCS Championship battle between USC and Texas. I explained my wish to the first CSR who took down all of the information, and then said I’d have to speak to a second rep.
Number two interrogated me. Why was I leaving their happy electronic family? What did I like to watch?
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I wou
Payroll check fraud came calling four days before Christmas. A branch of our main bank called and wanted to verify a check. The young lady who took the call in our office quickly realized that the check was out of sequence and for a person not on the client's payroll. The check w
Growing impatient, I said enough of the survey! Give me your supervisor.
This honcho tried to get through the same survey, which I disallowed, and then he made four threats:
(1) He wasn’t sure I was disconnectable because I might owe some mystery fee to the installation company that I had to bring back a zillion times to get the install right;
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I wou
Have you ever considered why lawyers have the biggest advertisements in the Yellow Pages? Well perhaps you should think on which advertisements do the best in the Yellow Pages and why. If you are an established business you do not need to advertise in the Yellow Pages because you
(2) If I ever wanted to reconnect, I’d get stuck with a hefty reconnection fee;
(3) I had to return my receivers along with some programming cards, that I never received; and
(4) If I didn’t answer ALL of his questions, I would not get this service undone.
Literally, he was kicking me in the butt as I was trying to leave the door!
Who taught these people to treat departing customers this way? The entire feeling is, “We’ve had our hooks in you, and we’ll shred you if you try to escape!”
If you deal with customers remember this: There is a tomorrow.
If you sound spiteful, bitter, or at all negative about allowing customers to move on, they’ll never, ever come back.
Moreover, they’ll probably tell a lot of their friends how sharp your boot is!
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.willuadd.com/article/15449/willuadd-Customer-Service-Reps-Resist-Kicking-Your-Customers-Out-The-Door.html">Customer Service Reps: Resist Kicking Your Customers Out The Door!</a>
BB link (for phorums):
[url=http://www.willuadd.com/article/15449/willuadd-Customer-Service-Reps-Resist-Kicking-Your-Customers-Out-The-Door.html]Customer Service Reps: Resist Kicking Your Customers Out The Door![/url]
Related Articles:
Target and Define Your Organization's Mission Statement
Bad Answers/Good Answers: Discussing Teamwork In An Interview
Who Hires All This Illegal Aliens Anyway?
Bookmark it:
|