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  • I Advice - Knowledge Base - A Good and A Bad One

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    worked with MS SQL Server, I got a totally different impression. As I searched for query (view in SQL Server), only one single keyword lead me to a complete list of
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    It is always a good idea to organize your support/help/knowledge base (KB) articles. Either you are a programmer or technician; good-well organized support documents help you the half way. A good KB must be structures, easy to find to a topic and has good keywords.

    In my early time I worked with IBM DB2, I wanted to know how to create a query. So I opened the help file and typed "query" in search box. What I got was only a single line: "Query is bla bla bla...". Nice and very "helpful". I already knew what query is, I didn't need that kind of rookie information, I need to know how and where I could created a query for my tables.

    When I worked with MS SQL Server, I got a totally different impression. As I searched for query (view in SQL Server), only one single keyword lead me to a complete list of

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    s help you the half way. A good KB must be structures, easy to find to a topic and has good keywords.

    In my early time I worked with IBM DB2, I wanted to know how to create a query. So I opened the help file and typed "query" in search box. What I got was only a single line: "Query is bla bla bla...". Nice and very "helpful". I already knew what query is, I didn't need that kind of rookie information, I need to know how and where I could created a query for my tables.

    When I worked with MS SQL Server, I got a totally different impression. As I searched for query (view in SQL Server), only one single keyword lead me to a complete list of

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    how to create a query. So I opened the help file and typed "query" in search box. What I got was only a single line: "Query is bla bla bla...". Nice and very "helpful". I already knew what query is, I didn't need that kind of rookie information, I need to know how and where I could created a query for my tables.

    When I worked with MS SQL Server, I got a totally different impression. As I searched for query (view in SQL Server), only one single keyword lead me to a complete list of

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    ful". I already knew what query is, I didn't need that kind of rookie information, I need to know how and where I could created a query for my tables.

    When I worked with MS SQL Server, I got a totally different impression. As I searched for query (view in SQL Server), only one single keyword lead me to a complete list of

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    worked with MS SQL Server, I got a totally different impression. As I searched for query (view in SQL Server), only one single keyword lead me to a complete list of result, start from definition of view until how to create and types of view SQL Server supports. In other words, I get a bunch of info from rookie until advance and tips. Amazing. Did I find it hard to pick up the correct result? No because title for every result is clear and straight to the point. It is so easy to find what you are looking for.

    First time I touched Linux (Red Hat) I got almost the same experience as DB2. Well not entirely the same but close enough. Fortunately, Red Hat support has a better and rich knowledge base articles however, it still lack of clear directions and I, once again get lost in the jungle of support document

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