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I Advice - Don't (Over) Actively Listen
The telephone is still a key method of communication & thus proper telephone techniques an important part of a top-notch business. On a phone call the only impression a customer gets is that of your voice and the manner in which you speak. In order to project the most positive & friendly image one should fol
3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking no
All biblical scholars know that Jesus Christ was Jewish, however I don't believe this at all because if Jesus was a Jew then why does he have the Mexican name? Jesus pronounced; “Hey Zues” sells more like a Greek god to me. But if Mexicans are a combination of the old Aztec civilization and Mesopotamian Indi
LL: “And almost-martyrs don't count.”
KS: “Got it.”
LL: “So, keep it rational.”
KS: “Mm-hmm…”
LL: “And stop that!”
KS: “What?”
LL: “Active listening. I hate active listeners. I feel like they're too busy pretending to listen to actually hear what I'm saying.”
KS: “I can listen AND actively listen at the same time.”
What about you?
Ever had a conversation with someone who was (over) actively listening to you?
In other words, even though the person WAS doing all the right things…
Like smiling.
Like nodding.
Like taking notes.
Like leaning forward.
Like saying, “Uh huh…”
Like agreeing, “Yeah…!”
Like asking clarifying questions.
Like offering validation phrases.
Like restating what you just said.
Like displaying mirroring or reflection statements.
…that person still drove you crazy!
LISTEN UP: there are three dangers that can result from (over) actively listening:
1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.
2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.
3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking not
The Consumer Credit Counseling Service is a non-profit organization providing debt consolidation services and is one of the best consolidation solutions available. It offers far more than debt consolidation services, providing services such as financial and debt counseling, educational programs to improve mo
KS: “I can listen AND actively listen at the same time.”
What about you?
Ever had a conversation with someone who was (over) actively listening to you?
In other words, even though the person WAS doing all the right things…
Like smiling.
Like nodding.
Like taking notes.
Like leaning forward.
Like saying, “Uh huh…”
Like agreeing, “Yeah…!”
Like asking clarifying questions.
Like offering validation phrases.
Like restating what you just said.
Like displaying mirroring or reflection statements.
…that person still drove you crazy!
LISTEN UP: there are three dangers that can result from (over) actively listening:
1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.
2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.
3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking no
A few days ago I saw something really interesting while analyzing one of my clients' sales figures.When I looked at the names of the buyers and compared them to when they bought in the auto-responder sequence, I noticed people were buying anywhere from the first or second follow-up message...to the 11
Like leaning forward.
Like saying, “Uh huh…”
Like agreeing, “Yeah…!”
Like asking clarifying questions.
Like offering validation phrases.
Like restating what you just said.
Like displaying mirroring or reflection statements.
…that person still drove you crazy!
LISTEN UP: there are three dangers that can result from (over) actively listening:
1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.
2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.
3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking no
So, you have your domain name and you have designed a website or had a website built for you, now what. Well, of course you need hosting. A lot of people want to start a business online but are not aware of some of the basics like how people are able to view or visit your website.What is web hosting?
1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.
2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.
3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking no
I love the Internet! Information about any topic that piques my curiosity is just a few clicks away. Ezines on almost any topic are available to all.Yes, I have to admit it -- I Am An Info Junkie. It has become an addiction. I subscribe to dozens of ezines and my browser's bookmark list is huge.ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.
3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the way of hearing the message.
So, that’s the challenge: how do you maintain balance between active listening and (over) active listening?
THE SHORT ANSWER: moderation.
THE LONG ANSWER: grow bigger ears WITHOUT allowing them to stand in the way of what you really need to hear.
LET ME ASK YA THIS...
What's your best active listening tip?
LET ME SUGGEST THIS...
Email me your ideas and I'll share them on my blog!
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