At the most basic level, job descriptions for employees need do only two things. They communicate the purpose of the job and the tasks which need to be completed.

Write both the purpose of the job and the tasks in an active form. Do not add embellishments and qualifications. Employees reading a job description written in this style are more likely to clearly understand what they have to do.

For example, a guest service agent in an hotel has the purpose of: Serve guests by taking reservations, welcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

The tasks of a guest service agent in an hotel are:

1. Attain the standard for grooming
2. Take reservations by phone and walk-in, attaining the reservation standards
3. Input reservations into the hotel system
4. Check-in guests, attaining the hotel standards for greeting and check-in
5. Maintain the guest experience by promptly responding to their requests
6. Check-out guests, attaining the standards for farewells and check-out
7. Improve product knowledge by attending training, reading brochures and using the products
8. Improve guest service agent sk
   Strategic Moves In The Branding Gamble!
   The so called ‘globalisation’ has cluttered the world markets with so many products and services that nearly 90% of the marketing managers in competing companies do pretty much the same to sustain in the market. There is not much difference in the way P&G operates as compared to how Unilever gets its products to the market. Coke and Pepsi’s operations nearly reflect each other and all that these two compete is on ‘who spends more on advertising this year’! If one disagrees with this argument by saying “we provide better quality products/services”, then don’t forget that this is precisely where your competitors put their efforts as well. Southwest Airlines, the revolutionary domestic American low-cost no-frill airline, most of the time does exactly what it
   purpose of the job and the tasks which need to be completed.

   Write both the purpose of the job and the tasks in an active form. Do not add embellishments and qualifications. Employees reading a job description written in this style are more likely to clearly understand what they have to do.

   For example, a guest service agent in an hotel has the purpose of: Serve guests by taking reservations, welcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

   The tasks of a guest service agent in an hotel are:

   1. Attain the standard for grooming
   2. Take reservations by phone and walk-in, attaining the reservation standards
   3. Input reservations into the hotel system
   4. Check-in guests, attaining the hotel standards for greeting and check-in
   5. Maintain the guest experience by promptly responding to their requests
   6. Check-out guests, attaining the standards for farewells and check-out
   7. Improve product knowledge by attending training, reading brochures and using the products
   8. Improve guest service agent s
      Full Service Advertising Agencies
      Full service advertising agencies have the ultimate intention of influencing the purchasing behavior of consumers, in a way favorable to the advertiser. How do they achieve this end? The first requirement is that the advertisement should capture the attention of its audience. To achieve this, the advertisement has to provide the audience with information that is of interest to them. It may give them new information, or it may support the information they already have, or it may attempt to alter their existing views or beliefs.Some people like information that is communicated through stories, while others like figures and data. There may be another category who may listen to information that is couched in real experience situations, and there may be
      o.

      For example, a guest service agent in an hotel has the purpose of: Serve guests by taking reservations, welcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

      The tasks of a guest service agent in an hotel are:

      1. Attain the standard for grooming
      2. Take reservations by phone and walk-in, attaining the reservation standards
      3. Input reservations into the hotel system
      4. Check-in guests, attaining the hotel standards for greeting and check-in
      5. Maintain the guest experience by promptly responding to their requests
      6. Check-out guests, attaining the standards for farewells and check-out
      7. Improve product knowledge by attending training, reading brochures and using the products
      8. Improve guest service agent s
         Machinery Loss of Profit Policy :- Can Help Business Concerns
         A close up view of: -Machinery loss of profitDespite all the precautions taken by managers, companies may suddenly find itself in a situation that threaten its survival, e.g. as a result of natural disasters, accidents, fire, industrial espionage, sabotage, damage to their reputation, or the failure of a supplier, the power supply or a telecommunications network.It is well accepted fact that risks can never be entirely eliminated. However, while corporate managements cannot guarantee that losses will be precluded, they are at least expected to deal with loss events and the attendant aftermath in a satisfactory manner.In addition to the traditional tasks of risk management – identifying, analyzing, reducing and transferring risk
         guest service agent in an hotel are:
         1. Attain the standard for grooming
         2. Take reservations by phone and walk-in, attaining the reservation standards
         3. Input reservations into the hotel system
         4. Check-in guests, attaining the hotel standards for greeting and check-in
         5. Maintain the guest experience by promptly responding to their requests
         6. Check-out guests, attaining the standards for farewells and check-out
         7. Improve product knowledge by attending training, reading brochures and using the products
         8. Improve guest service agent s
            Handling Angry Clients
            What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person. What you should specifically do will obviously depend on what the client is angry about. Sometimes our clients have a legitimate reason to be angry, such as when we screw up. Other times clients get unreasonably upset because they have different expectations about your business relationship. In either case, your objective should be to make the client happy again (unless your client is so unreasonable that you need to let them go). The first step towards converting an angry client to a happy one is to get in rapport with your client while he is angry. This approach may so
            in
         9. Maintain the guest experience by promptly responding to their requests
         10. Check-out guests, attaining the standards for farewells and check-out
         11. Improve product knowledge by attending training, reading brochures and using the products
         12. Improve guest service agent skills by attending training, seeking coaching and mentoring
         13. Protect guests by adhering to safety and hygiene policies and handling difficult guests
         14. Contribute to the hotel success by welcoming new and different requests and tasks, helping other associates

         Note that some of the tasks have a standard which must be attained. The job description is not the place to write a lengthy piece on what standard must be achieved. Write a separate document specifically to communicate the standard, and the work instruction, when necessary.

         Add a sense of priority to the tasks in the job description to aid the guest service agent's understanding of what their job is about.

         Priority can be added in two useful ways. One way is the element of time expected to be taken, as a percentage perhaps. Another more useful way is to nominate in bold the most important tasks. The employee then knows what tasks they should not do when put under time or other resource pressure.

         A job description written in the way described lets the employee and the supervisor know exactly what the job is about. It is simple and easy to read and unambiguous.