Employment Binders: Golden Handcuffs for the Working Class
Stock options and the availability for executives to cash in on them are often accompanied by what they called golden handcuffs. In other words if you leave the company you lose the rights to exercise the stock options and that means you will stay there longer working for the company rather than leave and take your working knowledge and expertise and go to another company. This strategy works very well for keeping intact organizational capital amongst the top executives.But did you know that the

How to Deliver Exceptional Customer Service
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.I always love it when company’s send their people to seminars to learn about customer service. All the seminars will discuss the customer’s needs and expectations and the orator will package these ideas as new and cutting edge when in fact these very ideas were in practice over 30 years ago!During my 25 years as an advertising consultant, I had many husband and wife business teams as clients. In my mind, it was the good, the bad, and the ugly. I wasn’t necessarily referring to their physical attributes. But it usually did not lead to a positive outcome. Not that all of these type of partnerships are doomed, but the majority were less than successful. The reasons are varied and easy to enumerate here:

• You have a vested interest in the spouse, first, before work.
• It’s hard to separate business and leisure.
• How can you tell your spouse they made a bad business decision?
• If you have an argument at work, do you bring it home?
• You have no chance to escape talking about the job or company.
• Even if you say it’s work-related, it’s always personal.
• If you divorce, how do you divide the company?
• Can you fire your spouse if they are bad for business?
• What if one ends up doing all the work?
• Your personal issues, like adultery, carry over into the business.
• Who will make most of the big decisions and why?
• Who gets paid the most and why?

Now, in a good relationship, both people should share all the burdens and rewards. They need not bring work home, but that’s somewhat impossible. If the two of you are the top executives, then discussing the company at home will be a common occurrence. Even going out to a restaurant may eventually lead the dinner conversation back to work-related discussions. How do I know so much? My wife is the CEO of our family business. I am the lowly Marketing Director, albeit, by choice I might add.

We formed the business a few years ago when I retired from my previous job. She then retired the following year and we began designin

reasons are varied and easy to enumerate here:

• You have a vested interest in the spouse, first, before work.
• It’s hard to separate business and leisure.
• How can you tell your spouse they made a bad business decision?
• If you have an argument at work, do you bring it home?
• You have no chance to escape talking about the job or company.
• Even if you say it’s work-related, it’s always personal.
• If you divorce, how do you divide the company?
• Can you fire your spouse if they are bad for business?
• What if one ends up doing all the work?
• Your personal issues, like adultery, carry over into the business.
• Who will make most of the big decisions and why?
• Who gets paid the most and why?

Now, in a good relationship, both people should share all the burdens and rewards. They need not bring work home, but that’s somewhat impossible. If the two of you are the top executives, then discussing the company at home will be a common occurrence. Even going out to a restaurant may eventually lead the dinner conversation back to work-related discussions. How do I know so much? My wife is the CEO of our family business. I am the lowly Marketing Director, albeit, by choice I might add.

We formed the business a few years ago when I retired from my previous job. She then retired the following year and we began designi

alking about the job or company.

Even if you say it’s work-related, it’s always personal.

If you divorce, how do you divide the company?

Can you fire your spouse if they are bad for business?

What if one ends up doing all the work?

Your personal issues, like adultery, carry over into the business.

Who will make most of the big decisions and why?

Who gets paid the most and why?

Now, in a good relationship, both people should share all the burdens and rewards. They need not bring work home, but that’s somewhat impossible. If the two of you are the top executives, then discussing the company at home will be a common occurrence. Even going out to a restaurant may eventually lead the dinner conversation back to work-related discussions. How do I know so much? My wife is the CEO of our family business. I am the lowly Marketing Director, albeit, by choice I might add.

We formed the business a few years ago when I retired from my previous job. She then retired the following year and we began designi

Who will make most of the big decisions and why?

Who gets paid the most and why?

Now, in a good relationship, both people should share all the burdens and rewards. They need not bring work home, but that’s somewhat impossible. If the two of you are the top executives, then discussing the company at home will be a common occurrence. Even going out to a restaurant may eventually lead the dinner conversation back to work-related discussions. How do I know so much? My wife is the CEO of our family business. I am the lowly Marketing Director, albeit, by choice I might add.

We formed the business a few years ago when I retired from my previous job. She then retired the following year and we began designi

g out to a restaurant may eventually lead the dinner conversation back to work-related discussions. How do I know so much? My wife is the CEO of our family business. I am the lowly Marketing Director, albeit, by choice I might add.

We formed the business a few years ago when I retired from my previous job. She then retired the following year and we began designing a website to provide health information. She had been an RN and I was an advertising consultant. We had been married just a year when all this happened, although we had both already raised our separate families. So children was not an issue. But I was a bit apprehensive about a home-based business where we would be living and breathing this new venture together, without a break from one another.

It had been my prior experience with other business couples that gave me that negative implication. I had seen the bitter feuds and arguments that resulted from power struggles and bickering, common in marriages. But this was over advertising, budgets, and the future of a business. It often reached a whole new level of ugliness. Most of the time, the husband was the president and the wife the VP or accountant. But the lines blurred when money was the topic and the wife would take charge of the finances, as if I were stealing from their retirement fund. It’s very awkward standing there while a couple fight in a personal manner. It’s more like witnessing a social war than a company dispute. The words turn to an attack on character and qualifications rather than business savvy. They might even bring up non-business issues that I prefer not to know. But that’s what couples do, when their emotions take over.

That’s also the main difference between a couple running a business and regular corporate partnerships. The co-owners will be adversarial but objectiv