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I Advice - ISO 9001 - The Three Components of the Implementation Process
Radio has always been popular. It has always been a good source of news, music, story telling and fun. Even nowadays with all the new inventions and technology that are available a lot of people listen to radio regularly. There are now may sources to get information from or relax to, but radio still keeps a strong position in a number of audience however with Internet and television its’ popularity decreased a little.Commercial radio is a relatively newcomer having only been born in 1973. It has been experiencing substantial growth over the last three years, both in terms of audience and advertising revenue. Since the beginning of 1999, as one can see in chart 1, listening to commercial radio has increased by 11%. Covering the last three months of 2001, RAJAR reports that weekly reach is up by 1 million to 31.9 million listeners per week that is 66% of the population tuning in each week. Since 1999, advertising revenue has consistently grown faster than in any other media. The radio sector saw increased spending by some advertisers such as car manufacturers, including MG Rover, Fiat and Toyota, according to the Radio Advertising Bureau. Radio advertising was marginally ahead of last year in the third quarter at ?568m, compared with ?565m in 2000.According to this fact, radio can be a powerful communicator. Commercial radio in the U.K. has only recently begun to fully identify and market its own individual strengths, which will be described and analysed in the following.Like already mentioned in the above, radio is becoming increasingly popular as an advertising medium. This is due to the growth of the radio stations themselves, but more importantly to the different strengths of it, which make radio advertising valuable.Starting with the key media strengths, it is important to mention that r
The Manual – The administrative procedures are usually the more difficult and time-consuming of the four sections to develop. The manual, on the other hand, is relatively straightforward and probably the easiest part to develop. The standard suggests what should be included, and an example of a “well wr
Tip #1: Looking for work can be difficult. Looking for work long-distance is even tougher! Fortunately, the Internet makes long-distance job searching easier than it has ever been before. Using a job search engine is a great way to find and apply for job openings in the geographic area of interest. Job search engines like Monster can usually be searched by state or zip code. There are also many websites dedicated to job openings in a particular locale. A well-constructed Google search should find many of these sites for you. You can also find leads for good sites to use in your search through various directory sites.Tip #2: Modify your resume to avoid looking like an outsider or to give the impression that it would be costly or time-consuming for a company to move you. If you have not yet moved, and your resume still includes a phone number and address from your current home, your resume will almost always be overlooked for an equally qualified local candidate.When you are targeting a particular geographic area, it is often in your best interest to list a local telephone number on your resume. A very affordable way to do this is to sign up for one of the many VoIP telephone services and request a number that will be local in the area you are moving. There are also various mailbox and mail forwarding services that will allow you to use an address in the local area to which you are moving, before you actually move there. With a quick Google search, I even found services that will scan and email your postal mail to you, no matter where you are in the world. You may also want to remove the locations of the companies you have worked for from the resume. Just list the company name, your job title, and the dates of your employment to further reduce any red flags that may
Documentation
On the surface it may seem like developing the ISO 9001 documentation shouldn’t be that difficult. You must have a manual that includes a policy, objectives, scope, and the interaction of the processes; and you must have written instructions for:
- Managing the quality system documents
- Managing the quality system records
- Conducting internal audits
- Controlling nonconforming product
- Implementing corrective action
- Implementing preventive action
The standard also hints at the need for additional instructions, e.g., referring to the work instructions, section 7.1 states “shall determine the following, as appropriate,” but technically, aside from the manual and these six instructions, anything more is optional.
The reality, however, is that in order to get the most out of a quality management system a significant amount of additional documentation is required. A primary function of the system is to establish consistency and eliminate misunderstandings, which is best facilitated with clear and unambiguous written instructions. Policies, which are a pervasive part of any system, have absolutely no value if they're not in writing, and enforcing accountability is extremely difficult if the responsibilities are not spelled out.
The ISO 9001 system documentation is normally organized into four sections, including:
- The Manual, which provides background information and explains how the system works;
- The Administrative Procedures, which include the procedures and policies that define how the company complies with the requirements of the standard and how it manages the processes that are unique to its operation;
- The Operating Instructions, which are the detailed instructions used to control manufacturing and service activities; and
- The Reference Documentation, which are documents like industry standards, equipment maintenance manuals, corporate auditing guidelines, employee policies, etc. that define practices, procedures, or performance criteria not covered by the other documents. These can either be externally or internally generated.
No two organizations have the same goals and objectives or do things exactly the same way, which means there are always some differences between the procedures and policies of different organizations. It also means that completely documented “off-the-shelf” systems don’t exist and some document development is inevitable. The challenge is to minimize the effort without sacrificing value.
The Manual – The administrative procedures are usually the more difficult and time-consuming of the four sections to develop. The manual, on the other hand, is relatively straightforward and probably the easiest part to develop. The standard suggests what should be included, and an example of a “well wr
When I’m not running my own business, writing articles about business, speaking to groups and organizations about business, or consulting with companies who want my advice about the running of their business, I teach a weekly class on the subject of (care to guess?) starting and running a business.To quote my frequently-mentioned and wise-beyond-her-years teenage daughter, Chelsea, “Dad, you really need to get a life.” This advice coming from a child who believes all roads lead to the mall.What my eldest offspring doesn’t understand is I have a great life. In fact, I am living the life I have always dreamed of living. My life just happens to revolve around Planet Business. I am an entrepreneurial addict, a business junkie. Business is my chocolate, my Krispy Kreme donut, my nicotine, my caffeine, my crack. Maybe I’ll start a 12 step program for entrepreneurs who want to kick the habit and charge a cover to get in. Hi, my name is Tim, and I’m an entrepreneur... Sounds like a great business idea to me.Out of everything I do I get the most enjoyment from speaking and teaching. Maybe it’s the old stand up comedian in me, but nothing feeds my addiction like standing in front of a room of entrepreneurs talking about the ups and downs, the ins and outs, the do’s and don’ts of business.My latest class of eager entrepreneurs is a special one in that it is made up almost entirely of U.S. Military Veterans: nearly two dozen men and women of all ages who either have a business idea in mind or are in the process of actually starting and running a business.Going around the room, I asked each student to stand up, introduce themselves, and talk a little about their business idea and what they expect to get from the class. As I listened to each Vet speak, I was impressed at the passion the entire group
The standard also hints at the need for additional instructions, e.g., referring to the work instructions, section 7.1 states “shall determine the following, as appropriate,” but technically, aside from the manual and these six instructions, anything more is optional.
The reality, however, is that in order to get the most out of a quality management system a significant amount of additional documentation is required. A primary function of the system is to establish consistency and eliminate misunderstandings, which is best facilitated with clear and unambiguous written instructions. Policies, which are a pervasive part of any system, have absolutely no value if they're not in writing, and enforcing accountability is extremely difficult if the responsibilities are not spelled out.
The ISO 9001 system documentation is normally organized into four sections, including:
- The Manual, which provides background information and explains how the system works;
- The Administrative Procedures, which include the procedures and policies that define how the company complies with the requirements of the standard and how it manages the processes that are unique to its operation;
- The Operating Instructions, which are the detailed instructions used to control manufacturing and service activities; and
- The Reference Documentation, which are documents like industry standards, equipment maintenance manuals, corporate auditing guidelines, employee policies, etc. that define practices, procedures, or performance criteria not covered by the other documents. These can either be externally or internally generated.
No two organizations have the same goals and objectives or do things exactly the same way, which means there are always some differences between the procedures and policies of different organizations. It also means that completely documented “off-the-shelf” systems don’t exist and some document development is inevitable. The challenge is to minimize the effort without sacrificing value.
The Manual – The administrative procedures are usually the more difficult and time-consuming of the four sections to develop. The manual, on the other hand, is relatively straightforward and probably the easiest part to develop. The standard suggests what should be included, and an example of a “well wr
You can hardly influence the development of your child by selecting whatever name. That is one of the conclusion of Steven Levitt published in the book “Freakonomics.” Most influence is given to a child before it is even born. You can do wrong however – according to an example in the same book of a parent that named a first son “Winner” and the latest born “Loser.” Imagine what happened to both of them...Whether you agree with Levitt and favor a nature viewpoint or you disagree and you favor a nurture argument, when talking about business there is only one option; The name you choose will -– as a cultural element -– influence your business.Recently a Dutch company TPG Post announced the change of their name into TNT Post. The company is the product of a split that took place in 1996 when the Post and communication divisions became separate companies; KPN –- the holding company before that time –- continued with the telecommunication division. The post division including the recent acquisition of the Australian TNT logistics company continued under the new name TNT Post Group or TPG. And now the company continues under the name: TNT Post.On the same stock exchange -- the AEX -- there are more companies with a similar background. To start with the “A”, ABN AMRO is a bank that is the result of a merger of two companies ABN and AMRO that kept their name in the new combination. The name “ING”, which represents a bank-insurer, is a nice name invention of Inter-Nationale Nederlanden Group, where the “Nationale Nederlanden” was and continues to be the insurance part of the group.Reed Elsevier is another example where two companies have merged and the names of the original entities continue to exist. In this case “Reed” is of British origin, and Elsevier the Dutch counterpart. This is not differ
The ISO 9001 system documentation is normally organized into four sections, including:
- The Manual, which provides background information and explains how the system works;
- The Administrative Procedures, which include the procedures and policies that define how the company complies with the requirements of the standard and how it manages the processes that are unique to its operation;
- The Operating Instructions, which are the detailed instructions used to control manufacturing and service activities; and
- The Reference Documentation, which are documents like industry standards, equipment maintenance manuals, corporate auditing guidelines, employee policies, etc. that define practices, procedures, or performance criteria not covered by the other documents. These can either be externally or internally generated.
No two organizations have the same goals and objectives or do things exactly the same way, which means there are always some differences between the procedures and policies of different organizations. It also means that completely documented “off-the-shelf” systems don’t exist and some document development is inevitable. The challenge is to minimize the effort without sacrificing value.
The Manual – The administrative procedures are usually the more difficult and time-consuming of the four sections to develop. The manual, on the other hand, is relatively straightforward and probably the easiest part to develop. The standard suggests what should be included, and an example of a “well wr
I have written previously in what ways a business may come to an end and I felt I should make some further clarifications and explanations to debunk the 9 out of 10 failure rule for good. Following I’ll present ten different scenarios for businesses that last for up to five years and conclude a more accurate failure rate analysis from the results.1. The business is still around. This is the one out of ten that still exists and shows a healthy pulse. Congratulations! I hope the business is treating you well and you’re working less while earning more in comparison to being a full-time employee in cubicle land. Remember that during the next five years your chances of survival are still the same as during the previous five years. These words aren’t even remotely discouraging to you or your efforts since you already feel invincible by now. But please do read the following ones just to give yourself a heads-up on possible outcomes that may not be that bad as the failure statistics try to terrorize us with.2. The business got sold. If this is considered a failure, then count me in. A great portion of business start-ups launch specifically with the vision of being sold for big bucks in the coming years. This certainly isn’t the aim for my own blog venture, but I do wonder what the founders of YouTube have to say about the sale of their business. I’m guessing they’re feeling a bit down seeing as they failed pretty badly - in the statistics of things.3. A better opportunity presented itself. This is the case of a business being alive for say, three years doing just fine when suddenly some new idea leaves you sleepless at nights. It might be your entrepreneurship contacts and friends deciding to put all heads together and start a completely new and innovative business that has far more pote
No two organizations have the same goals and objectives or do things exactly the same way, which means there are always some differences between the procedures and policies of different organizations. It also means that completely documented “off-the-shelf” systems don’t exist and some document development is inevitable. The challenge is to minimize the effort without sacrificing value.
The Manual – The administrative procedures are usually the more difficult and time-consuming of the four sections to develop. The manual, on the other hand, is relatively straightforward and probably the easiest part to develop. The standard suggests what should be included, and an example of a “well wr
I always find it sad when I bump into someone and find out that they just lost their job. That is always unsettling. I can't help but empathize with their situation. However, what I don't get are the folks that tell me there is nothing out there. Nothing out there for whom? Are they truly out there looking for business opportunity leads, or have they just given up? You see, when it comes to searching for jobs and gigs, the entire market has changed.Have you evolved with the times? It's fairly easy to tell whether you have or not. In fact, one simple word says it all. The Internet. The World-Wide-Web is where you should be browsing. In my opinion, this is the only way to scout out work now days. That whole business of searching through newspapers and looking high and low for "Help Wanted" signs is a part of the past. In this modern-day world of technology and convenience, you should be turning to your PC or Mac for business opportunity leads.Some of the best places to surf for business opportunity leads are Monster.com and CareerBuilder.com. If you are in need of a job or career, these are the sites to visit. All you have to do is punch in your field of work and location. This will set you well on your way to finding an ideal job. I don't care what type of work you're looking for.You may be interested in a few business opportunity leads of your own. Have you ever pondered starting your own business? It could be home based. This way you would make the profit and no longer be a bottom man. Search online specifically and read articles and resources on how others have started their own companies/businesses. That's one of the best ways to understand what it is you want to do and where you'd like to start.
The Manual – The administrative procedures are usually the more difficult and time-consuming of the four sections to develop. The manual, on the other hand, is relatively straightforward and probably the easiest part to develop. The standard suggests what should be included, and an example of a “well written” manual can provide the format for organizing the material. Most of the work is in converting the ideas of the example into documents that describe your situation. Goals and objectives have to be established, processes defined, responsibilities established, the interaction of the processes explained, and the system parameters established.
Administrative Procedures – The secret to developing administrative procedures is 1) using a format that creates readable documents, 2) finding examples of procedures that offer solutions that apply to your needs, and 3) organizing the documentation based a process list.
The “process approach” is the system structure recommended by the authors of the standard and the process list is the starting point of the process approach.
Think of processes as objectives, i.e., maximizing employee output, making sure new products comply with customer requirements, or making sure working conditions adequately support the production objectives. A set of procedures that constitute a means for meeting an objective is what the standard refers to as an “activity group”. Employee vetting, performance reviews, and training procedures is an examples of an activity group that maximizes employee output. The objectives are the outputs of the “process approach” and the procedures (the activity groups) the inputs. Example:
Input = Policies and procedures for making sure employees are motivated, informed, and capable of performing the assigned responsibilities
Output = Maximum employee outputThe process list is simply a list of those objectives that best represent the needs of your organization. They can be different for every organization and are rarely in sync with the outline of the standard.
The format used for developing the procedures, to a large extent, determines whether employees will embrace the system. It can be the difference between documents that are easy to read and ones that are not. The better formats include a clear propose, policies that are relevant to the purpose, and an explanation why things are done the way they are done. A good format also leaves no doubt as to who is accountable for the actions of the procedures.
Examples of procedures from other systems provide ideas on how to develop new procedures and how to improve existing procedures. The same examples can also
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