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  • I Advice - Delegation: Whack-a-Mole Management

    Facility Maintenance Management
    The service industry is the fastest growing industry. It becomes imperative to ensure the management of such services. There are many professional management organizations that cater to quality control requirements of an industry.Consistent quality and
    ing done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling that productivity takes a nose dive.

    So how do you fix

    Crossroads of the Young Entrepreneur
    You’re at your computer typing away and working on your business as usual; just a typical day living the life as a young entrepreneur. You glare into the computer screen and see yourself. You think about how young you are and how well things are going for you
    Remember the Whack-a-Mole game? For many organizations, the end of the fiscal year is prime season for Whack-a-Mole. In case you aren't familiar with it, Whack-a-Mole is a children's arcade game where the child stands with a rubber mallet in front of a table, waiting for the Moles to pop up. As they pop up, the child scores points for banging them down with the mallet before they retreat.

    As year-end heats up (or any time things are hectic), you can easily leave your staff feeling like they are playing Whack-a-Mole. Something comes to your attention that just has to get handled. You email someone on your staff and ask them to handle it. No big deal; you're just delegating. But as things pop up more often, if you don't prioritize, pretty soon your staff is playing Whack-a-Mole.

    The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling that productivity takes a nose dive.

    So how do you fix t

    Who Says You Need a Logo?
    No, you really don’t need a logo for your business; a logo is definitely not a must-have for your business, if you don’t care for your customers to remember you. After all, you are not as big as McDonalds or Sony or Nike and neither do you dream to be a big b
    ting for the Moles to pop up. As they pop up, the child scores points for banging them down with the mallet before they retreat.

    As year-end heats up (or any time things are hectic), you can easily leave your staff feeling like they are playing Whack-a-Mole. Something comes to your attention that just has to get handled. You email someone on your staff and ask them to handle it. No big deal; you're just delegating. But as things pop up more often, if you don't prioritize, pretty soon your staff is playing Whack-a-Mole.

    The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling that productivity takes a nose dive.

    So how do you fix

    Creating a Powerful Project Vision
    You walk into your local grocery or market, looking for apples. You see the displays. They are bursting with apples of many varieties. To your left you notice a sea of yellow and red apples – the sign says they are Jonathans. To your right you see bright,
    . Something comes to your attention that just has to get handled. You email someone on your staff and ask them to handle it. No big deal; you're just delegating. But as things pop up more often, if you don't prioritize, pretty soon your staff is playing Whack-a-Mole.

    The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling that productivity takes a nose dive.

    So how do you fix

    Mobile Truck and Car Wash Fleet Service Selling
    If you own a mobile power washing company, a truck washing business or run a mobile car washing and detailing company, you need to concentrate on your fleet sales. The art of fleet washing contract sales is low-pressure and a firm handshake attitude for custo
    ole.

    The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling that productivity takes a nose dive.

    So how do you fix

    Nike / Sears / Kmart
    The Sears-Kmart merger hopes to fabricate some sort of silver lining for both retailers but instead seems to embody the inevitable philosophy of "going down together." Kmart, an already sinking ship, certainly worsens conditions for Sears, and Sears does no
    ing done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling that productivity takes a nose dive.

    So how do you fix that?

    First, think about your own activities. Are you playing Whack-a-Mole with your own priorities? Do you find uninterrupted time to work on something with concentration or are you constantly trying to bat down the latest thing to pop up? If you find your own time filled with Whack-a-Mole activities, it's likely that you delegate in a way that traps your staff into playing too.

    Second, prioritize before you delegate. Instead of delegating each thing as it comes in, create a buffer for accumulating special requests. Your executive assistant can manage the buffer till you are ready to act on the items. Then you can organize and prioritize them so that you make one request of each person and communicate what is most important and/or urgent.

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